FAQ
General Questions
Q: What types of timber structures do you offer?
A: We specialize in custom timber framing, including pergolas, pavilions, entryway trusses, porch coverings, and deck truss coverings.
Q: Where are you located?
A: We are based in Syracuse, Utah, and serve clients throughout the region.
Customization
Q: Can I customize the design of my timber structure?
A: Yes, we offer fully customizable designs to meet your specific needs and preferences. Our team will work closely with you to create the perfect timber structure for your space.
Q: What materials do you use?
A: We use the highest quality timber, selected for its durability and aesthetic appeal. Our primary wood choice is #1 grade Douglas fir.
Pricing and Payment
Q: How do you determine pricing?
A: Pricing is based on the complexity and size of the project. Contact us for a free quote, and we will provide a detailed estimate tailored to your specific requirements.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit cards, bank transfers, checks and PayPal. Please contact us to discuss the best payment option for your project.
Q: Do you require a deposit?
A: Yes, we typically require a deposit to secure your project. The deposit amount will be detailed in your project estimate.
Installation and Delivery
Q: Do you offer installation services?
A: Yes, we provide installation services for all our timber structures. Our experienced team ensures that each structure is installed correctly and safely.
Q: How long does it take to complete a project?
A: The timeline for each project varies based on its complexity and size. We will provide an estimated timeline during the consultation phase.
Q: Do you deliver outside of Utah?
A: Yes, we can arrange delivery to locations outside of Utah. Please contact us to discuss delivery options and costs.
Maintenance and Warranty
Q: How do I maintain my timber structure?
A: Regular maintenance includes cleaning the timber surfaces and applying a protective finish every few years. We provide detailed maintenance instructions with each project.
Q: Do you offer a warranty on your structures?
A: Yes, we offer a basic 2-year warranty on all our projects, covering workmanship and materials. Please contact us for more details on our warranty policy.