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Our common questions
Is free shipping available?
Is free shipping available?
Yes, free ground shipping is available for orders over $3900. View our Shipping and Delivery page for details.
How do you pronounce Uinta?
How do you pronounce Uinta?
Say "YOU-IN-TA"
Are your products ready to ship or made to order?
Are your products ready to ship or made to order?
Every piece we build is made to order. This allows us to handcraft your furniture or timber frame specifically for you, using your chosen size, stain, and details. Because of this process, production times may vary, but you’ll always receive a one-of-a-kind piece built with care and quality.
What are your return policies?
What are your return policies?
Because every Uinta Rustics piece is handcrafted and made to order, we’re unable to accept standard returns. If there’s ever an issue with craftsmanship or damage during shipping, we’ll work with you to make it right — whether through repair, replacement, or a fair solution.
When will I receive my order?
When will I receive my order?
Most of our products are delivered within 4-10 weeks.
Are you a big box store?
Are you a big box store?
No. Uinta Rustics is a small, family-run shop. Every piece is handcrafted from solid wood with traditional joinery. Unlike mass-produced furniture, our work is built to order with attention to detail, durability, and timeless style.
What is covered by your 1 year warranty?
What is covered by your 1 year warranty?
Our 1-year warranty covers defects in craftsmanship and materials under normal use. This includes structural integrity of the frame, joinery, and overall build quality. It does not cover damage caused by misuse, neglect, modifications, or natural wear (such as wood color changes over time). If an issue arises, we’ll work with you to repair or replace the affected part.
Do you offer express or rush orders?
Do you offer express or rush orders?
Because every piece is handcrafted and made to order, we don’t offer express or rush production. Quality takes time, and we want to ensure your furniture or timber frame is built to last. If you have a specific deadline in mind, let us know and we’ll do our best to accommodate within our normal schedule.
Our Store Hours
Monday – Friday: 8:30 AM – 4:00 PM (Mountain Time)